grow your business. learn the language of your customer

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  Perhaps you have more time to make your website look how you want it to. 

Maybe you offer more services than before, but your website does not tell those stories. 

We can work with you to design a website that works for your brand. We will help you research competitors and how to complete their strengths and weaknesses, with opportunities you could take advantage of, or maybe you have local competition that has become a threat to your business. 

Over 70% of small businesses have a website. Still, it is worth noting that for those who do not have one or have one that does not represent you as a brand, the same percentage of customers look at a business's online presence before making decisions to interact with it. 

  Now that your business has grown, you need some help but don’t want to employ someone, as the world is complicated. 

We can handle office tasks like email and diary management, estimate/quote/invoice creation, order management, report writing, dealing with customer responses, processing paperwork for your team, and following up with customers. 

Our business helps free up your time by taking care of these tasks, allowing you to focus on what you do best.

It is worth noting that 45% of Federation of Small Businesses members struggle to hire skilled workers.

We believe this extends to hiring admin workers in skilled industries such as (but not limited to) carpet and hard flooring supply and fitting, window décor, and kitchen design and installation businesses. Where crucial details are often missed or miscommunicated by the hired help, get someone who understands some of the technical terms and has managed teams for 10 years in some of the trickiest locations like Chelsea in London.

  As your business grows, so might your complaints. Justified and unjustified.

We assist with handling complaints, acknowledging that while the customer may not always be right, their concerns should be listened to and addressed. 

We help you manage expectations and find resolutions that maintain customer satisfaction.

Notably, 70% of customers whose complaints are resolved satisfactorily will remain loyal to your business.

    We provide training and strategies for you and your team.

Customer service is about consistency and attention to detail.

Even small gestures can set you apart in a competitive market. Identifying and consistently delivering what makes you unique is key to attracting and retaining customers. 

If you have a shop, did you know it only takes a customer 7 seconds to form an impression of your business? 

Make those 7 seconds count. We can help you create a better shop floor layout.

   We offer fleet management support.

Maintaining vehicles can be tedious, but we can help you book MOTs, arrange servicing, and track their value. 

Strategic maintenance planning can save costs, such as using short-term hires when vehicles are unavailable, ensuring continued customer satisfaction.

Did you know driving without a valid MOT can result in a penalty of up to £1,000?