Privacy Policy

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Disclaimer

This Privacy Policy was updated on the 19th of November 2025. If you provided personal data before this date, it will continue to be processed under the previous version of our policy unless you give new consent for additional services or marketing. For any questions or to review your preferences, please contact us at info@helpsathand.co.uk.

Effective Date: 19th November 2025

Introduction

Help's at Hand UK Services Ltd ("Help's at Hand", "we", "our", "us") is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains what information we collect, how we use it, and your rights under UK GDPR.

By using our website or contacting us via any channel (including WhatsApp and contact forms), you agree to the terms of this policy.

What Data We Collect

We may collect the following information:

• Personal details: Name, email address, phone number.
• Business details: Company name, nature of enquiry.
• Message content: Information you provide in forms, emails, or WhatsApp messages.
• Website usage data: Pages viewed, resources accessed, traffic data, and location data.
• Optional marketing preferences: If you opt in via a form checkbox.

We do not sell, rent, or trade your data with other businesses.

How We Use Your Data

We process your data for:

• Responding to enquiries submitted via forms, WhatsApp, or email.
• Providing quotes, scheduling appointments, and delivering services.
• Improving website performance and user experience.
• Sending marketing communications only if you have opted in.

Legal Basis for Processing

• Consent: When you submit a form or initiate a WhatsApp conversation.
• Legitimate interest: Responding to enquiries and maintaining business operations.
• Contract: When providing services, you have requested.

WhatsApp

When you contact us via WhatsApp:

• We process your phone number and message content solely to respond to your enquiry.
• We do not use this data for marketing unless you have explicitly opted in elsewhere.
• WhatsApp uses end-to-end encryption, but please avoid sharing sensitive information.

Contact Forms

When you submit a form on our website:

• We collect your name, email, phone number, and message.
• By submitting the form, you consent to us using your data to respond to your enquiry.
• If you tick the marketing consent box, we may send occasional updates. You can withdraw consent at any time.
  

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites function efficiently and provide information to site owners.

How We Use Cookies

• Essential cookies: Required for core functionality.
• Optional cookies (Analytics): Used to improve site performance and understand visitor behaviour (e.g., Google Analytics).

Optional cookies are only set if you consent via our cookie banner.

Managing or Removing Cookies

You can accept or decline cookies using our cookie banner. If you wish to change your choice later, clear cookies in your browser settings.
For details, visit http://www.aboutcookies.org/ or https://www.allaboutcookies.org/.

To opt out of Google Analytics tracking across all websites, visit:
http://tools.google.com/dlpage/gaoptout.

Data Sharing

We do not sell your data.
We may share data with trusted third-party processors (e.g., CRM providers, WhatsApp) to deliver services. These providers comply with GDPR and may transfer data outside the UK/EEA under appropriate safeguards.

Retention

We retain enquiry data for up to 24 months from the last meaningful interaction, unless required by law to keep it longer.

Your Rights

Under UK GDPR, you have the right to:

• Access your data.
• Request correction or deletion.
• Withdraw consent for optional cookies or marketing.
• Object to certain processing activities.
• Lodge a complaint with the ICO.

To exercise these rights, email info@helpsathand.co.uk.

Security

We use secure servers, encryption, and restricted access to protect your data.

Contact

Help's at Hand UK Services Ltd
Email: info@helpsathand.co.uk
Phone: 01322 940979
Address: Regus House, Victory Way, Crossways Business Park, Dartford, DA2 6QD.